Tech Support & FAQ

 

When making a request to fix an error on a website, please provide:

  • the URL of the page where the error is located
  • a screenshot or video of what you’re seeing (you can use Loom to create a short video)
  • an explanation of what the area / page should look like or how the functionality should work
  • information about the device you’re using when you see the error (make and model / version) and the browser you’re using (type and version)

When requesting a new feature or functionality for your website,
please provide:

  • details on where you want the item located (please provide the URL if it exists)
  • an explanation of the purpose of this feature or functionality
  • a walkthrough of how this feature or functionality should look and work (even simple drawings can be incredibly helpful, as well as sites that have some similar element on it)
  • any other considerations or thoughts around the request

When making a request to fix a problem with software, please provide:

  • login information for the software, if applicable
  • a screenshot or video of what you’re seeing (you can use Loom to create a short video)
  • an explanation of what the area / page should look like or how the functionality should work

When requesting support for content-related work (website, newsletters, emails, etc.), please provide:

  • the full content in an organized manner
  • images (if needed) in a Dropbox, Google Drive, or WeTransfer folder (images should not be in Word or Google docs)
  • any other relevant information we need to execute the work efficiently

CONTACT SUPPORT

How do I take screenshots on my computer or mobile device?

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