Tech Support & FAQ
When making a request to fix an error on a website, please provide:
- the URL of the page where the error is located
- a screenshot or video of what you’re seeing (you can use Loom to create a short video)
- an explanation of what the area / page should look like or how the functionality should work
- information about the device you’re using when you see the error (make and model / version) and the browser you’re using (type and version)
When requesting a new feature or functionality for your website,
please provide:
- details on where you want the item located (please provide the URL if it exists)
- an explanation of the purpose of this feature or functionality
- a walkthrough of how this feature or functionality should look and work (even simple drawings can be incredibly helpful, as well as sites that have some similar element on it)
- any other considerations or thoughts around the request
When making a request to fix a problem with software, please provide:
- login information for the software, if applicable
- a screenshot or video of what you’re seeing (you can use Loom to create a short video)
- an explanation of what the area / page should look like or how the functionality should work
When requesting support for content-related work (website, newsletters, emails, etc.), please provide:
- the full content in an organized manner
- images (if needed) in a Dropbox, Google Drive, or WeTransfer folder (images should not be in Word or Google docs)
- any other relevant information we need to execute the work efficiently
