Tech Support & FAQ

 

When making a request to fix an error on a website, please provide:

  • the URL of the page where the error is located
  • a screenshot or video of what you’re seeing (you can use Loom to create a short video)
  • an explanation of what the area / page should look like or how the functionality should work
  • information about the device you’re using when you see the error (make and model / version) and the browser you’re using (type and version)

When requesting a new feature or functionality for your website,
please provide:

  • details on where you want the item located (please provide the URL if it exists)
  • an explanation of the purpose of this feature or functionality
  • a walkthrough of how this feature or functionality should look and work (even simple drawings can be incredibly helpful, as well as sites that have some similar element on it)
  • any other considerations or thoughts around the request

When making a request to fix a problem with software, please provide:

  • login information for the software, if applicable
  • a screenshot or video of what you’re seeing (you can use Loom to create a short video)
  • an explanation of what the area / page should look like or how the functionality should work

When requesting support for content-related work (website, newsletters, emails, etc.), please provide:

  • the full content in an organized manner
  • images (if needed) in a Dropbox, Google Drive, or WeTransfer folder (images should not be in Word or Google docs)
  • any other relevant information we need to execute the work efficiently

CONTACT SUPPORT

How do I take screenshots on my computer or mobile device?

Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper nulla non metus auctor fringilla. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed posuere consectetur est at lobortis. Maecenas sed diam eget risus varius blandit sit amet non magna.

Site Build North Star Sites
Homepage Design Brand Therapy